Who we are
Maestro Moor (“we”, “us”) operates the casino hotel at 48 Moorgate Avenue, Riverside Quarter and the website maestromoor.site. This policy explains what personal information we collect, why we collect it and the choices you have.
Information we collect
We collect information you give us directly, such as:
- Your name, email address and phone number when you request a booking, send an enquiry or join our mailing list.
- Stay details including dates, room preferences, special requests and dietary needs.
- Identity and age verification details when you visit the gaming floor, as required by law.
We also collect limited technical information automatically, such as your browser type and pages visited, through essential and optional cookies (see our cookie policy).
How we use it
- To handle reservations, enquiries and event requests.
- To provide the services you book and personalise your stay.
- To meet legal duties, including age checks and responsible gaming obligations.
- To send our monthly newsletter, but only if you have subscribed.
- To improve our website and guest experience.
Sharing your information
We never sell your personal data. We share it only with trusted service providers who help us run the hotel (for example booking, payment and email providers), and with authorities where the law requires it.
How long we keep it
We keep personal information only for as long as needed for the purposes above, or as long as the law requires. Newsletter data is deleted as soon as you unsubscribe.
Your rights
You can ask to access, correct or delete your personal data, object to certain uses or withdraw consent at any time. Email [email protected] and we will respond within 30 days.
Security
We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with its revision date.